Wednesday, December 21, 2011

Term Tuesdays - Off Hour Calls

Off Hour Call
Calls originating from an organization’s PBX may be the result of Internal Employee Fraud, unauthorized visitors, or remote hackers accessing the system. Most significant telecom fraud attacks are perpetrated when the enterprise is unmanned over weekends, bank holidays, religious holidays, etc.

Your telecom provider can not identify these as they do not know your business. You need to be able to monitor and prevent calls at times when your business is closed.

We have seen cases of $25,000 - $400,000 in Telecom Fraud happening over a holiday weekend.