Term Tuesdays - Resource Theft: An Inside Job

Today's Term Tuesday is actually a Guest Blog Post by Randy Resnick from the VUC on the Humbug Telecom Blog.

Please go take a look at http://www.humbuglabs.org/blog/2012/03/07/resource-theft-an-inside-job/

Humbug shortlisted by Global Association for Contact Center for Best Technology Innovation – Vendor Solution

The Global Association for Contact Center Best Practices & Networking has release the Shortlist for their 2012 Best in Europe, Middle East & Africa

Humbug Telecom Labs was shortlisted under the Best Technology Innovation – Vendor Solution category.

The full release and list can be found at News : 2012 Best in Europe, Middle East & Africa Shortlist Announced

To read about Humbug’s solution for Call Centers please see our White Paper – Benefits of Telecom Analytics & Fraud Detection for Call Centers

Term Tuesdays - Internal Misconduct

Telecom fraudsters are not always outside the confines of the organization. 

Internal Employee Fraud is a significant contributor to fraud affecting enterprises. In the CFCA 2011 Telecom Fraud Survey they found that Internal/Employee Theft totaled $1.44 billion out of the over $40 billion dollars of Telecom Fraud each year.

Employees may use company phones to make premium number, personal, and long distance calls. In the worst-case scenario, employees may actively enable toll fraud.

Without detailed per call reporting it can be hard to identify who is making these calls or to implement policies to prevent these calls.